Your website should respond in real time.
Concierge learns your business from your own pages, answers visitors from knowledge you approve, finishes real jobs like bookings and quotes, and brings in the right person with the context intact.
No card needed · Live in under 10 minutes · Works on any website
Overview
Northlane Dental
Conversations
386
Qualified leads
74
Actions completed
132
Conversion rate
19.2%
Works with the tools your business already runs on
- Gmail
- Slack
- Calendly
- Stripe
- HubSpot
- Zapier
- Webhooks
How it works
Five things happen on every visit.
Concierge is not a chatbot bolted to a page. It is a layer that understands, decides, acts and reports back.
- Step 1
It understands your business
Concierge reads your public pages and builds a Site Brain — the facts, prices, policies and rules it is allowed to use.
- Step 2
It understands your visitor
Every conversation is read for intent: are they pricing you up, ready to book, or in trouble and needing a person?
- Step 3
It takes action
Booking a time, preparing a quote, taking a number. Concierge finishes the job rather than describing it.
- Step 4
It brings in the right person
When a human is needed, the right one hears about it in seconds — with the transcript and page context attached.
- Step 5
It tells you what it learned
Every question your website could not answer, ranked. That list is the fastest route to a better conversion rate.
Site Brain
It only says what you approved.
Concierge reads your website and turns it into reviewable knowledge. You approve, edit or forbid each item — and it will hand off rather than guess at anything else.
- Every answer traces back to a page or something you wrote.
- Confidence is shown on each item, so weak sources are obvious.
- Never-promise rules are hard limits the tone cannot override.
- Re-learn on a schedule; your approvals survive the update.
Ready to answer
38 of 42 items approved
- Approved
- 38
- Review
- 3
- Missing
- 1
- Business summaryApprovedAbout page· 94% confidence
- Human escalation rulesApprovedOwner interview· 96% confidence
- Treatment pricingNeeds reviewPricing page· 58% confidence
- Things to never promiseApprovedOwner interview· 97% confidence
- Parking and accessMissingNo source yet
The Agent
Autonomous when confident. Human when it matters.
Concierge answers on its own when the knowledge is solid, and steps aside the moment a visitor needs a person. You can watch it work before a single visitor sees it.
- Test it against real questions before you go live.
- Every reply shows its sources and its confidence.
- Pick a role — receptionist, sales, support — in one click.
- Voice is available where speaking beats typing.
Northlane Concierge
LiveInvisalign programmeTreatment pricing91% confidence
ActionBook an appointment
Actions
Answering is the floor, not the ceiling.
A chatbot describes your booking page. Concierge books the appointment, prepares the quote, and takes the number — then tells the right person it happened.
Book an appointment
Offers real availability, collects what your team needs, creates the request.
Request a quote
Captures scope and budget for work that needs a human price.
Request a call
The fastest handoff. Number plus page context, in seconds.
Capture contact details
A light touch when someone is interested but not ready.
Take a payment
Deposits and booking fees through your connected checkout.
Book a consultation
For anything you will not quote sight unseen.
Maya Robinson
hotmaya.robinson@gmail.com · Austin, TX
92
lead score
- Wants
- Invisalign consultation
- Budget
- $3,900–5,000
- Urgency
- This week
- Routed to
- Front desk · Email
Reached your team 4 seconds after she asked
Qualification happens while they talk.
Concierge works out what someone wants, roughly what it is worth and how soon they need it — then scores them, so your team knows who to call first.
Routing
The right person, in seconds.
Rules read like sentences, not code. If a visitor is in pain, ring the phone. If a lead is worth more than three thousand, tell the front desk. Everything else follows a default you set once.
- Email, Slack, SMS, webhooks and your CRM.
- Test any route before you rely on it.
- Every handoff is logged, with what happened to it.
- A failing destination never breaks the visitor experience.
Emergencies
Cosmetic enquiries
High-value leads
Insights
Your website is telling you what customers want.
The most valuable report in Concierge is the list of questions your site could not answer. Each one is a customer who did not get what they came for — and a gap you can close in a minute.
- Every unanswered question, ranked by how often it came up.
- Answer it once and Concierge uses it immediately.
- See which intents convert and which quietly do not.
- No re-crawl, no reinstall, no developer.
The gap worth closing
47 visitors asked something your site could not answer
- “Is teeth whitening covered under a dental plan?”Asked 14 timesAnswer it
- “Do you treat children under 5?”Asked 11 timesAnswer it
- “Where do I park?”Asked 9 timesAnswer it
What visitors came for
- Booking41% reached an action142
- Pricing22% reached an action88
- Wants a person68% reached an action61
- Product question12% reached an action44
Concierge Pages
No website? Start with one that already thinks.
Pages gives you a hosted site with the Agent, Site Brain, actions and routing already wired in. Pick a template, answer a few questions, publish.
A real website
Hero, services, pricing, FAQs and contact — published on your own subdomain or domain.
The Agent included
Answering from the same approved knowledge as any other Concierge site.
One place to change things
Edit a section, publish, done. The Agent updates with it.
Control
It cannot make things up.
The reason owners trust Concierge on a live website is that it is bounded by design. Approved knowledge in, grounded answers out, an honest handoff when it does not know.
Approved knowledge only
Nothing reaches a visitor until you have read it and said yes.
Never-promise rules
Hard limits on price, coverage and anything you will not commit to.
Public pages only
Concierge never reads behind a login and never stores payment details.
Full audit trail
Every answer shows what it came from and how confident it was.
Pricing
Clear capability. Clear availability.
Every plan includes Site Brain, the Agent and approved-knowledge answering. You pay for scale, not for the parts that make it trustworthy.
Free
$0forever
For trying Concierge on one website.
- 1 website
- 100 conversations a month
- Site Brain and Agent
- Email routing
Growth
Most popular$99per month
For businesses running on their website.
- 5 websites
- Unlimited conversations
- All actions, including payments
- Slack, SMS, webhooks and CRM
- Routing rules and delivery history
- Insights and unanswered questions
Scale
Talk to us
For agencies and multi-location businesses.
- Unlimited websites
- Agency workspace
- Client roll-up reporting
- SSO and audit logs
- Priority support
Your website already has the visitors.
Give it the ability to answer them, help them, and hand the good ones to you.
Add a URL, approve what it learned, paste one line of script.